FAQ

General

I can't sign up

We are very sorry to hear this. Don’t give up on your referral, please give us a quick call on 01737 652168 and we can sort this out for you. Alternatively pop us an email on hello@oneyousurrey.org.uk

How can I be referred to your service?

You can be referred by your GP or another health care professional, talk to your surgery about this. Or you can self-refer. Please follow the linkhere and we can get you started. 

I have signed up but haven’t heard or received anything

We are sorry this has happened. It seems as if something has gone wrong somewhere along the line. Give us a ring on 01737 652168 or email us at hello@oneyousurrey.org.uk and we can chase this up for you. 

Stop Smoking

Why should I come to a stop smoking service? I can buy Nicotine Replacement Therapy (NRT) from the shop.

Research shows you have a better chance of quitting smoking and staying quit with the support from a specialist stop smoking service. 

Can I just cut down?

Setting a quit date and stopping is a better option, research shows that you are more likely to quit and stay quit. We are commissioned to support those who are aiming to stop smoking completely. 

How long do I have to use the products for?

We offer a 12 week programme, and our advice is to use all pharmacotherapy for 12 weeks, to ensure a successful quit. 

What is the point of using nicotine as it's just the same as smoking isn't it?

Nicotine isn’t the cancer causing/harmful substance in a cigarette, so it can be safely used to help quit smoking. 

Can I use NRT products while pregnant?

Yes, you can use a nicotine replacement therapy and its less harmful than smoking. Ideally, we like to use as least amount of NRT as we can. Our practitioner can discuss the best option for you. 

Can I use an e cigarette?

E cigarettes are 95% less harmful than smoking. We don’t supply e-cigarettes as part of the course but we can support your quit attempt with you through behaviour change if you choose to purchase and use an e-cigarette.

Are there weekend appointments?

Yes – we offer telephone appointments on Saturdays. 

Lose Weight

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