I can't sign up

We are very sorry to hear this. Don’t give up on your referral, please give us a quick call on 01737 652168 and we can sort this out for you. Alternatively pop us an email on [email protected]

How can I be referred to your service?

You can be referred by your GP or another health care professional, talk to your surgery about this. Or you can self-refer. Please follow the linkhere and we can get you started. 

I have signed up but haven’t heard or received anything

We are sorry this has happened. It seems as if something has gone wrong somewhere along the line. Give us a ring on 01737 652168 or email us at [email protected] and we can chase this up for you. 

Stop Smoking

Why should I come to a stop smoking service? I can buy Nicotine Replacement Therapy (NRT) from the shop.

Research shows you have a better chance of quitting smoking and staying quit with the support from a specialist stop smoking service. 

Can I just cut down?

Setting a quit date and stopping is a better option, research shows that you are more likely to quit and stay quit. We are commissioned to support those who are aiming to stop smoking completely. 

How long do I have to use the products for?

We offer a 12 week programme, and our advice is to use all pharmacotherapy for 12 weeks, to ensure a successful quit. 

How long does it take to quit?

The Stop Smoking practitioner will work with you to set a quit date, ideally within two weeks of your first appointment. The full course is 12 weeks in length but by 12 weeks you should be well into your life as a non-smoker.

What if I don't like the NRT I'm provided?

The Stop Smoking practitioner will monitor how you get on with the products and they can be adjusted in quantity or swapped for another product at any point within your journey.

What is the point of using nicotine as it's just the same as smoking isn't it?

Nicotine isn’t the cancer causing/harmful substance in a cigarette, so it can be safely used to help quit smoking. 

I am in my 70's, surely there's no point in stopping now?

It’s never too late to improve your health! No age is too old. Stopping smoking at any age will bring benefits to your health.

Can I use NRT products while pregnant?

Yes, you can use a nicotine replacement therapy and its less harmful than smoking. Ideally, we like to use as least amount of NRT as we can. Our practitioner can discuss the best option for you. 

Are there weekend appointments?

Yes – we offer telephone appointments on Saturdays. 


When did One You Surrey start using E-cigs as part of their service?

We were granted permission to begin using them as a stop smoking aid in Surrey from April 2022.

How long will you support me with an E-cig?

Exactly the same as for our Nicotine Replacement Therapy program, based on eligibility criteria we would support our clients for up to twelve weeks. That means we can supply Surrey clients with an E-cig and E-liquid for twelve weeks that includes behavioural support via weekly telephone consultations.

Are E-cigs safe to use?

Public Health England report that vaping is 95% less harmful than smoking. One of the main reasons for this is because E-cigs do not contain tar or carbon monoxide, which are two of the most harmful elements of smoking tobacco.

The NHS report ‘Using E-Cigarettes to Stop Smoking’ states that E-cigarettes are carefully regulated in the UK to ensure the products are of good quality and safe to use.

Where can I get support to become vape-free?

Our blog ‘how to quit vaping‘ is a great place to start.


Here are a couple of ways to try to quit vaping:

  • reduce your frequency of vaping over time
  • gradually reduce the strength of nicotine in your e-liquid
  • Set rules for where you can and cannot not vape (e.g. only use when outside of the home or car)

The NHS Better Health website also has some handy tips that might help.

Can anyone use an E-cig?

It is UK law that anyone under the age of 18 cannot use an E-cig. Currently we are also unable to provide them as a smoking aid for pregnant smokers.

Is using an E-cig dangerous for those around me?

According to the NHS there is no research to suggest this is the case, unlike second-hand smoke from a cigarette that has been proved to be harmful. https://www.nhs.uk/live-well/quit-smoking/using-e-cigarettes-to-stop-smoking/

How effective is the E-cig as a stop smoking aid?

Public Health England published a report that says ‘using a vaping product as part of a quit attempt in local stop smoking services had some of the highest quit success rates – between 59.7% and 74% in 2019 and 2020’. Using E-cigs in combination with a patch has proved the most successful method.

Are E-cigs a gateway to smoking tobacco?

Although this seems a valid concern, Cancer UK report that evidence does not back this up in the UK with E-cig use statistically being confined to ex-smokers of tobacco, and use of E-cig in non-smokers currently still being very low.

Can I use E-cigs at the same time as Nicotine Replacement Therapy (NRT)?

Yes. One You Surrey offers E-cigs in combination with a patch for best results, though it can also be used as a stand-alone product.

Where can I learn more about E-cigs and Ecigs as a stop smoking aid?

Where can I learn more about the E-cigs you provide?

We use a company called ‘Totally Wicked’ who provide our E-cigs and E-liquid. There website answers many questions about their products and support, live chat is also available. https://www.totallywicked-eliquid.co.uk/. Their helpline is: 01254 692244.

Lose Weight

What happens after the 12 week programme?

Once you have completed the course with us, we will contact you at 6 and 12 months to see how you’re getting on. Following the course, all clients will still have access to Gloji Gym, which is our virtual online gym. As a healthy lifestyle service, there are also other pathways your practitioner can discuss with you, if you feel you require further support.

Will I get resources to help me along the way?

Throughout the programme there are various resources that will support you to make changes to your lifestyle. Some of these include a workbook, a portion beaker, a food label checker card and more. These are either sent to your home address or sent digitally.

What support will I receive outside of Gloji Group sessions?

There’s lots of support available and it’s up to you how much you access. You can opt to join our private Facebook and WhatsApp pages/groups, as well as the weekly 1-to-1 contact with your practitioner. Progress calls can be arranged as and when you feel you need that bit of extra support as well – we’re here for you! Each week you will receive emails with the course content for you to look back over. You will also have access to The Gloji Gym which is an online physical activity platform with live and on-demand classes.

What topics do you cover in Gloji Group sessions?

The sessions will be delivered by trained practitioners and involve presentations, videos, interactive tasks and lots of discussions. Key topics that we cover are portion sizes, food labels, fats, sugars, habits, snacking and much more! We’re always happy to answer any questions you have, so we’re sure to be able to help.

How do you deliver online groups?

Online groups are delivered using a platform called Zoom. You need an internet connection and access to a laptop, tablet or mobile phone. Don’t worry if you’re not overly confident with using Zoom, we do have step-by-step instructions to help you log on and a member of staff will be available for tech support over the first few weeks of the course, if needed.

Sign up and start your journey to a healthier you today!